Shipping & Return Policy
Free Shipping
We provide free shipping for orders over $39 and ship to any physical address within contiguous United States(excludes AK, HI & PR). Note that there are restrictions on some products, not all products can be shipped to international destinations.
Tracking Information
KOALAGP orders are usually shipped out within 24 hours. Once your package is picked up, we'll send you the tracking information, then you can check it.
Delivery
Delivery Time: 2-5 working days
KOALAGP Carriers: USPS, FedEx and UPS
A 10% restocking fee will be charged on any order if delivery is refused, or 5% restocking fee for store credit.
All packages will be shipped without a signature requirement for delivery. KOALAGP is not responsible
for lost or stolen packages without a signature. Signature for delivery is available for an additional fee.
Please note: that our warehouses do not ship on weekends or holidays.
Affected by Covid-19, there will be some delay on the delivery.
15 Days Return Policy：
Customers can return all products purchased on KOALAGP.com within 15 days from delivery and the item(s) must be returned unopened, in their original packaging.
To return or exchange item(s), customers must first contact us through the contact form on our website and attach the invoice in the message as a proof of purchase. And please also write the reason for return.
Damaged Goods:
If your parcel is damaged in transit, you can return the item(s) to us within fourteen (15) days of receipt for an immediate exchange. Please contact KOALAGP to get authorization prior to returning goods.
Defective Merchandise:
Merchandise should be examined immediately upon receipt. If a defect is identified (excluding packaging) KOALAGP will accept the merchandise back within fourteen (15) days of purchase for exchange or return. Prior to return, you must contact KOALAGP to receive return authorization.
Incorrect Item:
If an incorrect product is sent to you, please contact KOALAGP immediately. We will then ship the correct item(s) to you. You then have fourteen (15) days to return the incorrect item(s) to KOALAGP. If you do not return the original item(s), we reserve the right to charge an amount equal to the price of the replacement item(s), including delivery charge, to the payment card you used for the order.
Refund Policy:
If a refund is approved we will automatically credit the purchase to you credit card or original method of payment.
Cancellation Policy:
Orders canceled for any reason other than those indicated above, may be subject to a re-stocking fee of 10% of the product purchase price. Postage/delivery costs are a non-refundable. All orders canceled prior to dispatch from KOALAGP will not incur any additional cost.